We have a HUGE selection of still images, photos, and video backgrounds. So huge, in fact, we had to create a separate database and search engine to help easily find images by keyword. Take me there now

 

 

frequently asked questions

   

We proudly hold the best customer service desk in the industry. If your question is not listed below, please do not hesitate to contact us by phone or email.

Where are you located? Take a look at our About Us page for a list of our locations.

My event is outside of one of your locations. Can you still handle my event? Catch the Moment has over 50 complete systems that can be shipped anywhere at any time. You just tell us when and where and our professional photographers will be there for your event.

How are you different from a regular photographer? Catch the Moment is an interactive digital photography company using green screen technology. Using our patented ChromaView Pro™ Software and CTM-BackLitt® Technology, we incorporate your image into the graphic backgrounds of your choice.

How do we find the background choices we want? Our graphic library consists of over 2,400 images making it the largest of its kind in the world. If we don't have what you want, our graphic designers will design it for you.

How many photos can you take? We can take an unlimited number of photos. With our on-site printing capability, we are able to print up to 100 photos per hour per system. That's one every 36 seconds!

What if I need more photos than 100 per hour? We would use multiple systems to accommodate the number of guests at your event.

What types of events do you do? We do everything from individual events such as Bar/Bat Mitzvahs to corporate events, trade shows and professional sporting events. We also rent our equipment after training our clients for tours and multiple events.

What size pictures can I get? Our standard print is 5 x 7; however, we can also print 4 x 6 and 8 x 10.

How do my guests receive their photo? We can deliver photos by printing on-site at your event immediately after they pose for their picture or we can post your photos on a website for you guests to view, print or email to friends and family.

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What is the green screen? Green screen is a technique by which foreground elements, like people, can be separated from the background and then placed against a new background.

What are your green screen space requirements? We require a minimum of a 10' x 12' space that is at least 10' high (space must be covered and away from the elements).

How long does it take for you to set up? We generally require 2 hours before the start of your event to ensure that we are up and running on time.

Can I have my guests pay for their photos? To ensure that the event is a success for everyone involved, our photos are not for sale at an event. We will always have a host/sponsor contract with us and then give away the photos as a complimentary gift to your guests. This allows the sponsor of the photos to have exposure by Catch the Moment by branding their logo on the photos.

Can my guests make a donation for the photo that would go to our charity? Yes.

What if one of my guests want reprints? Your guest can go to our website at www.catchthemoment.com and click on reprints. They simply select the event from a list and choose which photo they would like additional copies of. Our client needs to make those arrangements before the event.

Do we have to also pay for photo folders? No, each guest is given their 5 x 7 photo in a folder. These folders are our standard black but can be enhanced with your logo or text for an additional charge.

What are candid photos? Candid photos are images captured throughout the event by a roving photographer.

Can you add graphics to candid photos? Yes, we can enhance your photos by adding a border, text and any company logo(s).

Can you print candid photos on-site? Yes, we can print 5 x 7 candid photos on-site.

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Do you create the graphics? Yes, we can custom create any graphic you might want for your event to fit your theme. We have a talented team of graphic artists on staff.

How long does it take to create new graphics? After we have a signed proposal, our various Catch the Moment teams are informed about your event. Your graphics will be completed in enough time prior to your event for your final approval.

Do you have a basic price list? No, we don't have a price list. There are far too many different variables that determine an event's cost, such as seasonality, system availability, day of the week, equipment needs, graphics, labor, travel, number of guests, number of photos, method of photo delivery, etc. Contact us with the details of your upcoming event and we will gladly provide pricing for you.

Do you have additional questions? Please contact us @ 877.895.8700

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